Targeted Coaching
A leading financial institution committed to changing the way the organization’s managers conducted performance reviews; attempts at training, e-learning and other efforts had not produced changes in behavior. Ninety of the most senior managers were identified as the primary audience to set an example for the rest of the organization. A team of coaches with performance management expertise was formed, and each coach worked one-on-one with a set of ten managers from within a business unit, following a clearly defined process. Within five weeks, Cambria had coached 90 senior managers and reached 1000 employees. Performance feedback quality improved, individual accountability increased, and the organization measurably felt the impact.
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