Susan Johnson O’Neil


Susan is a veteran executive coach with more than 20 years of experience in supporting C-Suite and high-potential leaders in navigating demanding roles and developing greater capacity to create organizational advantage. In addition to her coaching expertise, Susan is also a seasoned strategic advisor and organizational development consultant with extensive experience building leadership excellence, organizational innovation & transformation, and engaged workplaces.


She is the former Director of the Center of Excellence, Organizational Effectiveness & Design for Bon Secours Mercy Health System. Susan was also Founder at Points Ahead LLC, an executive coaching and strategy consulting firm. Additionally, she served as the Chief Development Officer of United Way of Greater Richmond & Petersburg in Virginia and was Associate Dean of Program & Resource Development at the University of Richmond.

Education, Professional Activities

Susan is a member of the International Coaching Federation and European Mentoring & Coaching Council Global (EMCC) and holds certifications from the Global Team Coaching Institute. She has a Ph.D. from the University of Maryland, an MA from Virginia Tech, and a BA from Roanoke College; all three degrees are in English Literature.