Client Services Manager
As a Client Services Manager, Heather supports Cambria’s coaching practice leaders in their management and oversight of client service delivery and internal practice operations. She works with the firm’s coaches and alliance partners to oversee their work and ensure a seamless contracting, delivery and invoicing process. Heather administers most coaching transactions for the clients she supports, including sourcing and onboarding coaches, fielding coaching requests, preparing and processing statements of work and invoices, tracking coaching activity and project progress, providing status updates and reporting, and coordinating conference calls and events.
Heather currently oversees coaching engagements and projects across a number of client organizations, interfacing with client coaching program managers, process administrators, contract officers, and cadre coaches to address specific needs, facilitate program success and troubleshoot issues. For her clients and their coaches, she serves as an accessible single, central point of contact and conduit for all coaching needs and information.
Prior to joining Cambria, Heather was a Program Coordinator for a research center within Boston Children’s Hospital. Heather graduated from Eastern Nazarene College with a BA in Music.